Who we are and what these terms cover
Landlord.org Corporation, a Florida corporation based in Miami (“Landlord.org”, “we”), runs landlord.org, app.landlord.org and apply.landlord.org, the emails and text messages we send, and our API. These terms cover all of them.
Landlord.org never collects deposits or rent. Nothing here moves money between landlords and renters.
By creating an account, or by using any of these services, you agree to these terms and to our privacy policy, which says what we collect and how we use it. If you don’t agree, please don’t use them.
Your account
- You must be 18 or older and able to make a contract.
- One account is one person. Don’t share it, and don’t open one in someone else’s name. If you act for a company that owns property, the account is still yours, in your own name.
- Your email is your key. We sign you in with links we email you, so anyone who can read your email can sign in as you. Keep it secure, and tell us at support@landlord.org if you think someone else has used your account.
- Tell us the truth. Use your own full legal name, as on your driver’s license, and keep what you tell us up to date.
Verifying ownership and identity
Add only properties that you own, or that are owned by a company you manage. To check, we compare your name with the county’s owner record, and with Florida’s company filings when a company owns the property. Where we can’t check automatically, a person reviews a deed, tax bill or other document you send. To confirm you are the person named, we compare a photo of your ID with a selfie, as our privacy policy describes.
By adding a property you confirm you have the right to do so. Claiming a property that isn’t yours, or using someone else’s ID, ends your account and may be reported.
We check county records again from time to time. If the record changes, if the owner disputes your verification, or if we find a verification was wrong, we may take the badge down, ask you for more, or remove the property. When we mail a letter to the owner of record after a property is verified, that letter is part of the check, not a reflection on you.
What “Verified” means
Verified means we checked that the person named owns the property and is who they say they are, on the date shown. It is not a recommendation. It says nothing about the condition of a property, whether it is legally rentable, how a landlord treats tenants, or whether a listing is accurate. Renters should still see a unit, sign a lease and pay only the owner named, and you agree not to present the badge as meaning more than this.
Use the badge, its number and its link only for the property they were issued for, and only while it is live.
What you publish
Your property page, your listings, the contacts you name and anything else you publish are yours, and you are responsible for them. Keep them accurate and lawful. In particular, listings must follow fair housing laws: no preference or limitation based on race, color, religion, sex, disability, familial status, national origin or any other protected characteristic.
You give us permission to show, store and copy what you publish, for as long as you keep it published, so we can run the service: on your pages, in the short links and pictures we make for them, and in the answers our API gives. Name someone as a contact only with their permission. We may remove anything that breaks these terms or the law.
Looking up a landlord
Anyone can look up an address. The owner of record, and the company filings behind it, are shown exactly as the county and the State of Florida publish them, with the date we read them. Public records can be out of date or wrong; check anything that matters with the agency that publishes it. Lookups are anonymous, and we don’t tell an owner who looked.
Landlord.org is not a consumer reporting agency. Nothing on landlord.org may be used to decide whether to rent to, hire, insure or lend to a person.
Rent records, references and applications
- Rent records. A landlord and a tenant can keep a shared record of rent: terms one side states, payments one side marks and the other confirms. Each side sees the whole record, and corrections stay visible. It records what the two of you say happened; we don’t check it with a bank, and it is not a credit report. We don’t report it to credit bureaus.
- References. A former tenant can write a reference about a landlord, and the landlord chooses which to show. Write only about a tenancy you had, and only what is true. We may remove a reference that breaks these terms.
- Applications. When you apply for a listing, what you write goes to that landlord, who decides. We don’t decide for them.
Contractor pages
Contractor pages show Florida’s public license and permit records, as published. A contractor can report a problem with their page, and we review it. Disputes about a job are between the people who had the job.
The insurance report card
Informational only — not insurance advice. Landlord.org is not a licensed insurance agency.
The report card reads the declarations page you upload and compares it with what we know about similar policies. It can misread a document, and it doesn’t know everything about your situation. Any change to your coverage is between you and a licensed agent or your insurer. If you ask us to send your declarations page to an agency you name, the quote and any advice come from that agency.
Home-buying tools
The down payment assistance finder and lender matching on landlord.org are information. We are not a lender or a mortgage broker, and a match is not an offer of credit. Programs set their own rules and change them; check with the program or the lender before you rely on one.
Our API
Use the API as its documentation describes, with the keys and permissions we give you. Don’t share a key, get around a rate limit, or rebuild our data by scraping our pages instead. We may change or limit the API, and we may turn off a key that is misused.
Things you must not do
- Pretend to be someone else, or to own a property you don’t.
- Use landlord.org to collect money, deposits or personal information under false pretenses.
- Discriminate against anyone in breach of fair housing or other laws.
- Harass anyone, or post anything unlawful, threatening or private about another person.
- Copy our pages in bulk, or get around our security, rate limits or bot checks.
- Upload anything that could harm our systems or other people’s.
Text messages
We send text messages only to people who ask for them. Message and data rates may apply. Reply STOP to stop them.
Fees
Verifying a property and publishing its page don’t cost anything today. If we offer a paid feature, we’ll show the price and what it includes before you agree to pay.
Our name and marks
The landlord.org name, wordmark and Verified Landlord badge are ours. You may show your own badge and link as these terms allow; anything else needs our written permission.
Closing your account
You can close your account at any time from your profile, or by writing to us. Closing it takes your badge, your property pages and your listings down; our privacy policy says what we keep afterwards and why. We may suspend or close an account that breaks these terms, puts other people at risk, or that the law requires us to close. Where we can, we’ll tell you why.
Disclaimers and limits
We work to keep landlord.org accurate and running, but we provide it as it is and as available, without warranties of any kind, to the extent the law allows. We don’t promise that public records, documents or anything a person tells us through landlord.org are correct.
To the extent the law allows, Landlord.org is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, rent or data, and our total liability for any claim about these services is limited to the greater of $100 or what you paid us in the 12 months before the claim. Some places don’t allow these limits, so they may not all apply to you.
If something you publish, or your breach of these terms, leads to a claim against us, you agree to cover our reasonable costs of it, including legal fees.
Law and disputes
Florida law governs these terms, without regard to conflict-of-law rules. Any dispute about them or our services will be decided by the state or federal courts in Miami-Dade County, Florida, and you and we agree to those courts. Before going to court, please write to us; most problems are solved faster that way.
Changes and contact
When we change these terms we’ll update the date at the top. If a change matters to account holders, we’ll ask you to accept the new terms the next time you open your properties or your wallet, and we keep a record of which terms you accepted and when. If you don’t accept, you can close your account.
If a part of these terms can’t be enforced, the rest still applies. Not enforcing a part right away doesn’t mean we give it up.
Questions: support@landlord.org, Landlord.org Corporation, Miami, Florida.