Who we are and what this covers
Landlord.org Corporation, a Florida corporation based in Miami (“Landlord.org”, “we”), runs landlord.org, app.landlord.org and apply.landlord.org, the emails we send, and our public property-data API. This policy covers all of them.
We don’t sell your personal information, and we don’t share it for advertising. We don’t use advertising cookies or trackers.
Questions or requests: support@landlord.org.
What we collect
What we hold depends on what you do here. Most of it you give us directly; the rest comes from public records.
| If you… | We collect |
|---|---|
| Visit any of our sites | The pages you request, your IP address and browser details in our server logs, with addresses, search terms and private links stripped out. A bot check by Cloudflare on some forms. Only the cookies the site needs: one that keeps you signed in, and one that remembers which property page you came from. Cloudflare’s bot check may set its own, and landlord.org’s home-buying pages use a basic analytics cookie. |
| Upload an insurance declarations page | The document itself, which shows your name, the property’s address, your policy number, your coverage and premium. What we read from it, your email address, and the consent you gave. |
| Create an account | Your email address, the name you give, and the terms you accepted. Sign-in is by emailed link, so we hold no password. |
| Verify that you own a property | The property you claim, the county’s owner record for it, and any document you upload to prove ownership (a deed, a tax bill, a declarations page). |
| Confirm your identity | A photo of the front of your ID card and a selfie. See Identity checks below. |
| List a rental or receive applications | Your listing, and the applications renters send you. |
| Keep rent records or invite a tenant | The tenancy, rent terms and payments you or your tenant record, and your tenant’s name and email address if you invite them. |
| Look up a property as a renter | The address you look up. If you join a county’s alert list, your email address. If you report a listing or dispute a verification, what you write and any contact details you choose to leave. |
| Apply to rent through a listing | Your application: name, contact details, current address and landlord, income and its source, and who will live there, with any pets and vehicles. Never your race, religion, national origin, disability, or anything else fair-housing law protects. |
| Write a reference as a former tenant, or answer a renter’s question | What you write and the name you give. |
| Apply for a job with us | Your contact details, location, internet and power setup, experience, written answer, recorded video and its transcript, CV, rate, start date, and where you saw the role. Typed answers are saved in your own browser until you send them. |
| Hold a contractor license in Florida | Public records only: your license, any discipline, and building permits, from the state licensing board and county permit systems. |
We also show public property records — county parcel records and Florida’s company register — on property pages. Those come from the government, not from you.
Home-buying tools on landlord.org
The down payment assistance finder and lender matching on landlord.org ask for your email address, ZIP code, income range, household size and whether you’re a first-time buyer. If you ask to be matched with a lender, we also ask for your name, an optional phone number and your estimated purchase price.
We use these to match you with programs, email your report, and send occasional follow-ups about programs in your area. Your contact details go to participating lenders only if you ask for lender matching; those lenders follow their own privacy policies. We don’t keep your income, credit score or household size after your matches are made; we keep your email address and ZIP code to send your report and follow-ups. These emails are sent through Mailgun and carry an unsubscribe link.
How we use it
- To run what you asked for: grade your declarations page, verify that you own a property, confirm your identity, show your verified badge and listings, pass your application to the landlord, keep your rent records, and review your job application.
- To keep the service honest: check ownership claims against county records, review reports and disputes, and stop fraud, bots and abuse. When someone claims a property, we may mail a notice to the owner’s address on file.
- To write to you: sign-in links, notices about your property or account, and replies to what you send us.
- To improve the product: we keep the readings from declarations pages to build insurance benchmarks for landlords, and we count which pages and features get used. Those counts are tied to an account number or to no one, never to your name, email address or a property’s address.
Some of this is done by software that reads documents and text for us, described under Who we share it with. A person at Landlord.org makes every decision that matters to you; the software doesn’t reject anyone on its own.
Identity checks and face matching
Before a landlord’s page can carry a verified badge or a listing, we confirm the landlord is the person named on the property. To do that, you take a photo of the front of your ID card and a selfie.
- What happens: software on our own servers reads the name on the card and compares the face on the card with your selfie. It turns each face into measurements, compares them, and keeps only the resulting score. If the match is clear, your identity is confirmed; if not, a person at Landlord.org looks at the two photos and decides. The software never rejects anyone on its own.
- What we keep: the result, the score, and a scrambled form of the card number and of your legal name, which lets us spot one card used on two accounts. We never keep the face measurements, and never the words read from the card.
- What we delete: both photos, as soon as a decision is made, and in any case within 7 days of being taken.
- Who sees it: the photos stay on our servers. They’re never sent to an outside company, never sold, and never used for anything but this check.
Taking the photos is your choice, and taking them means you agree to this use. Without an identity check you can still verify a property, but you can’t publish listings.
Text messages
We send text messages only to people who ask for them. When you do, message and data rates may apply, and how often we write depends on what you signed up for. Reply STOP to stop them at any time, or HELP for help.
We don’t share mobile phone numbers or text-message consent with any third party or affiliate for their marketing. The companies that deliver our messages receive your number only to send them.
When our renter tools suggest a message for you to send a landlord, you send it yourself, from your own phone. We don’t see it and don’t send it for you.
How long we keep it
| Information | How long |
|---|---|
| A declarations page you agreed to let us analyze | Kept, including after you close your account, until you ask us to remove it or withdraw consent for that document |
| A declarations page uploaded without that consent | 7 days |
| What we read from declarations pages | Kept. If you have your data removed, we keep only the figures, with your name, the address and anything else that could identify you or the property taken out |
| A document proving you own a property | Deleted 30 days after we decide your claim, and never later than 90 days after upload. We keep the decision and a fingerprint of the file, not the file |
| ID card photo and selfie | Deleted when a decision is made, and within 7 days at most |
| Your account | Until you close it. Sign-ins end after 30 days unused, and after 90 days at most |
| A rental application | Started but not sent: 7 days after you last saved it. Sent: personal and household details 90 days after the landlord decides, you withdraw, or the listing closes; the rest 2 years |
| Rent records and tenancies | Each side keeps its own record. If one side leaves, the other keeps theirs |
| A county alert list | Until you unsubscribe |
| A job application never sent | 48 hours |
| A job applicant’s video, CV and files | 30 days after a decision not to hire; otherwise 180 days after applying |
| A job applicant’s answers and transcript | 12 months, then removed; the score stays |
| Records of what you agreed to and when | At least 5 years |
| Backups | Nightly copies are kept 14 days. Anything deleted is gone from every backup within 35 days |
Your choices
- Close your account. Use Delete your account on your profile, or write to us. Closing signs you out everywhere and takes your property pages’ verified badge and your listings down. The documents you uploaded stay with us, as described above.
- Have your data removed. Write to support@landlord.org from the email address you used with us. We’ll send a link to that address to confirm it’s you. Once you confirm, we take your information down at once and delete it within 7 days; copies in our backups are gone within 35 days. We’ll tell you what we keep and why (for example, a landlord’s own record of rent you paid them, or what the law requires us to keep), and what we can’t reach (for example, an application you already sent to a landlord).
- Stop us using one declarations page. Write to us and we’ll withdraw it.
- See or correct your information. Write to us and we’ll send you what we hold, or fix it.
- Email. Every email that isn’t about your account or something you asked for has an unsubscribe link. Sign-in links and notices about your account still arrive.
- Text messages. Reply STOP.
We won’t treat you differently for using any of these choices.
Security, children, and where you live
Security. Everything travels over encrypted connections. Uploaded documents, ID photos and job applicants’ files are stored outside our public website and opened only through password-protected staff tools. Our logs record that something happened, not what a document said. No system is perfectly secure; if a breach affects your information, we’ll tell you as the law requires.
Children. Landlord.org is for adults. We don’t knowingly collect information from anyone under 18, and we delete it if we learn we have.
Outside the United States. Our servers are in the United States. If you apply for a job with us from another country, your application is stored and handled there. You can ask to see, correct or remove it the same way as anyone else.
State privacy rights. Some states, including California, give residents rights to know what a business holds about them, and to have it corrected or deleted. We give those rights to everyone: write to support@landlord.org. We don’t sell personal information or share it for targeted advertising, so there’s nothing to opt out of there.
Changes and contact
When we change this policy, we’ll update the date at the top. If a change affects how we use information you’ve already given us, we’ll email account holders before it takes effect.
Questions, requests or complaints: support@landlord.org, Landlord.org Corporation, Miami, Florida.